Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for business customers worldwide (excluding certain Asian countries and remote areas). By using our site, you represent that you are at least 18 years old or accessing the site on behalf of a business entity.

1.2 Intellectual Property

All content on kleenexshop.com, including text, graphics, logos, product names (such as “3M™ Doodlebug™ Cleaning System”), and menu organization, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Responsibilities

You agree to:

• Provide accurate account and order information
• Not use our site for unlawful purposes
• Not attempt to interfere with site operations
• Not use automated systems to access our site without permission

2. Products and Services

2.1 Product Descriptions

We specialize in commercial-grade cleaning and hygiene products including:

• Multi-ply toilet paper and facial tissue (1-ply, 2-ply, 3-ply)
• 3M branded cleaning systems (Doodlebug™, Easy Trap Duster)
• Bathroom accessories and dispensers
• All-purpose cleaners and air fresheners

We make every effort to display product colors and features accurately, but actual colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Product Restrictions

Due to health regulations, certain products (opened personal care items, used cleaning supplies, products from opened multi-packs) cannot be returned after purchase.

3. Orders and Payments

3.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and forms a contract between Kleenex Shop and you.

3.2 Pricing

All prices are in US dollars. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You represent that you have the legal right to use your payment method.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive shipping confirmation with tracking information.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship globally except to certain Asian countries and remote areas. Delivery times may vary based on location and customs processing.

4.3 Risk of Loss

All items purchased are delivered by a third-party carrier. Risk of loss passes to you upon delivery to the carrier.

5. Returns and Refunds

5.1 Return Policy

We accept returns of most unopened, unused items in original packaging within 15 days of delivery for refund or exchange. To qualify:

• Items must be in resalable condition
• Original proof of purchase required
• Customer is responsible for return shipping costs (unless return is due to our error)

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

• Opened personal care products (Bar Soap, Air Fresheners)
• Used cleaning supplies (3M Cleaning Cloths & Sponges)
• Products from opened multi-packs (Toilet Paper, Facial Tissue)

5.3 Refund Process

Refunds are processed within 5-7 business days after we receive your return, issued to the original payment method. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Damaged or Incorrect Items

Contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging. We will arrange replacement or refund at no additional cost.

6. Limitations of Liability

6.1 Product Use

Our products are designed for commercial use according to manufacturer specifications. We are not liable for misuse or improper application of products.

6.2 Website Operation

We strive to keep our website available but are not liable for temporary unavailability due to technical issues beyond our control.

6.3 Maximum Liability

Our maximum liability to you for any claim related to our products or website shall not exceed the purchase price of the products in question.

7. General Provisions

7.1 Governing Law

These Terms shall be governed by the laws of the State of Maryland, without regard to conflict of law principles.

7.2 Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

7.3 Contact Information

For questions about these Terms or our products:

Kleenex Shop
3682 Columbia Boulevard, Baltimore, US 21212
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST