At Kleenex Shop, we’re committed to providing premium commercial cleaning and hygiene products with reliable shipping and a straightforward returns process for our business customers worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your business needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Note: We ship globally, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

Our Return Policy

We accept returns of most unopened, unused items in their original packaging within 15 days of delivery for a full refund or exchange. To qualify for a return:

  • Items must be in resalable condition
  • Original proof of purchase is required
  • Return shipping costs are the customer’s responsibility (unless the return is due to our error)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges of:

  • Opened personal care products (Bar Soap, Air Fresheners)
  • Used cleaning supplies (3M Cleaning Cloths & Sponges, 3Mâ„¢ Commercial Cellulose Sponge)
  • Products from opened multi-packs (Toilet Paper, Facial Tissue)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return/exchange request. Use the template below for faster processing.
  2. Wait for Authorization: Our customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item(s) in the original packaging if possible, including all accessories and documentation.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Kleenex Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to Return/Exchange:
– Product Name: [Product Name]
– Quantity: [Quantity]
– Reason: [Briefly explain reason for return/exchange]

Please advise on next steps.

Best regards,
[Your Name]
[Your Business Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refund Timeframe: Refunds are processed within 5-7 business days after we receive your return.
  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

To exchange an item for a different product:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement product
  3. Once we receive your return, we’ll ship the replacement item

You will be responsible for any price difference and additional shipping costs for the new item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged/incorrect item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges.

Contact us at:
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST