Welcome to Kleenex Shop’s FAQ section. Below you’ll find answers to common questions about our commercial cleaning supplies and janitorial products. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Kleenex Shop

Who is Kleenex Shop’s target customer?
Our primary customers are businesses, institutions, and facilities that require high-quality commercial cleaning supplies. This includes offices, schools, hospitals, restaurants, and other commercial establishments that need reliable janitorial products in bulk quantities.
What makes Kleenex Shop different from other cleaning supply retailers?
We specialize in commercial-grade cleaning products from trusted brands like 3M, Rubbermaid, and Scott. Our focus is on providing bulk purchasing options with quantity discounts, fast and reliable worldwide delivery (excluding some Asian and remote regions), and competitive pricing for professional cleaning needs.

Products

What types of products does Kleenex Shop offer?
We offer a comprehensive range of commercial cleaning supplies including:
  • Toilet paper (1-ply, 2-ply, 3-ply)
  • Facial tissue (2-ply, 3-ply)
  • 3M cleaning cloths, sponges, and dusting systems
  • Air fresheners and dispensers
  • All-purpose cleaners and degreasers
  • Bath tissue dispensers
  • Utility brushes
  • And many other janitorial supplies
Do you offer bulk discounts?
Yes! We provide quantity discounts for bulk purchases, making us an excellent choice for businesses and institutions that need to stock up on cleaning supplies. The more you buy, the more you save.

Ordering & Account

How do I create an account?
You can create an account during the checkout process or by visiting our account registration page. Having an account allows you to track orders, save payment methods (for faster checkout), and view your order history.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter the email address associated with your account. You’ll receive instructions for resetting your password.

Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We don’t store your full credit card details on our servers.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods:
  1. Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days if items are in stock.
Do you ship internationally?
Yes, we ship globally to businesses and institutions, though some Asian countries and remote regions may not be serviceable. International shipments may be subject to customs fees, which are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also check your order status anytime by logging into your Kleenex Shop account.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in their original condition and packaging. Please visit our Returns & Exchanges page for complete details.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order number and details about the product you wish to return. We’ll provide instructions for completing your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Contact Us

How can I contact Kleenex Shop customer service?
You can reach our customer service team by email at [email protected]. Our physical address is:

Kleenex Shop
3682 Columbia Boulevard
Baltimore, US 21212

Thank you for choosing Kleenex Shop for your commercial cleaning supply needs. We’re committed to providing high-quality products with reliable delivery to keep your operations running smoothly.